How to proceed in case of defect (product replacement)
Every product is checked before shipping, but there can always be a mistake.
NO NEED TO RETURN THE PRODUCT!
- Send an email with a photo of the product and the defect to admin@matsukadub.com as soon as possible
- Don’t forget to add your order number and attach photos of the defect.
- The email you use will be the one we will communicate with you with. It’s better if it’s the one you used to order.
- NB: the procedure is the same if the product received is not the one ordered.
How to ensure a quick exchange?
- It is best to mail me as soon as you receive your order, without waiting.
- Take the best photos you can (of the defect).
- Contact me directly in case of problems (always at the email admin@mastukadub.com)
And then?
Once the defect is acknowledge, a new product will be sent to you as soon as possible (usually 3 to 8 working days).
- No need to return the product, no additional shipping costs.
- I keep you informed